Privacy Policy

PKAGED is a custom packaging supplier. This policy covers pkaged.com. If you have any question about your information, email sales@pkaged.com or call 248-766-6693.

When you request a quote on our website, we collect what you enter: your name, email address, and if you choose to give them, your company, phone number, the product, quantity, size and details you describe, and any artwork file or photo you attach.

When you download a dieline we ask for your name, email address and company. When you sign in to view files we have shared with you, we use your email address to send you a one-time sign-in link. If you email or call us, we keep that correspondence.

When you accept a quote or approve a proof in your account at pkaged.com/my-files, we keep the name you type, what you confirmed and the date, as the record of your approval. Artwork you upload there is kept with your order. We do not record your IP address with it.

We count visits to our website ourselves, without cookies and without third-party analytics. For each page view we record the page, the domain of the site that linked to it, and a visitor code that changes every day. The code is made by scrambling your IP address and browser details with a secret, so it cannot be turned back into your IP address, and your IP address is not stored.

We also record, against the same daily code, the words typed into our site search and how far a quote form was filled in (started, details, sent), so we can see which products people look for and where forms are abandoned.

Your browser remembers where you first came from (the referring website, any campaign tags in the link, and the first page you landed on) for 90 days. This is sent to us only if you submit a quote request, so we can see which channels bring customers.

To block spam and attacks, our servers briefly hold IP addresses in memory to limit how many requests one address can make, and our hosting provider's logs may record them for security and troubleshooting.

We do not use advertising or tracking cookies, and we do not sell or rent your information.

To answer your request and prepare your quote; to send you proofs, quotes, order updates and the files you need; to make and deliver your order; to follow up on a quote you asked for; and to understand which products and pages are useful so we can improve them.

Service providers that run our website and email for us: Railway (hosting), Neon (database) and Resend (email delivery). They process information only to provide their service to us.

Manufacturers and shipping carriers receive the artwork, specifications and delivery details needed to make and deliver your order.

We may disclose information if the law requires it, or to protect our rights, customers or the public.

We keep quote requests, files and order records for as long as we need them to serve you and to meet our legal, tax and accounting obligations. Anonymous visit statistics are kept in aggregate form.

You can ask us to show you, correct or delete the information we hold about you by emailing sales@pkaged.com. We will reply within 30 days. We may need to keep some records where the law requires it.

Our website uses encrypted connections (HTTPS). Access to customer information is limited to our team and protected by sign-in. No system is perfectly secure, but we work to protect your information and fix problems quickly.

Our website is for businesses and is not directed to children under 13. We do not knowingly collect information from children.

If we change how we handle information, we will update this page and the date at the top.