Refund & Cancellation Policy

Cancellations must be requested within 24 hours of placing your order. After this window, production may have already begun and a cancellation may not be possible.

To request a cancellation, email sales@pkaged.com with your order number and reason for cancellation. We will confirm whether the cancellation can be processed.

If your order has already entered production, partial cancellations may not be available. We will work with you to find the best resolution.

All orders on PKAGED are custom-manufactured to your specifications — including dimensions, materials, finishes, and printed artwork. Because of this, custom orders are generally non-refundable once production has begun.

We strongly recommend reviewing all proofs, dielines, and specifications carefully before approving production. Any errors approved by the customer cannot be corrected at no charge after production starts.

If you are unsatisfied with your approved proof, please contact us before approving production and we will work to address your concerns.

If your order arrives with manufacturing defects, significant color inconsistencies (beyond industry-standard tolerances), or incorrect specifications that differ from your approved proof, we will provide a replacement order or a full refund at no cost to you.

Claims for defective or incorrect items must be submitted within 14 days of delivery. Please email sales@pkaged.com with your order number, a description of the issue, and clear photos of the affected items.

We may request that defective items be returned before issuing a replacement or refund. Return shipping costs for defective items will be covered by PKAGED.

If your order is damaged during shipping, please document the damage with photos immediately upon receipt and retain all original packaging materials.

Notify us within 5 business days of delivery at sales@pkaged.com with photos of the damage. We will file a claim with the carrier on your behalf and arrange a replacement or refund as appropriate.

PKAGED is not responsible for damage caused by improper storage or handling after delivery.

Approved refunds will be processed to the original payment method within 5–10 business days.

PKAGED reserves the right to assess a restocking or cancellation fee for orders cancelled after production has begun, up to the cost of materials already used.

For any questions about this policy or to submit a claim, please contact our team at sales@pkaged.com. We are committed to resolving issues fairly and promptly.