Shipping Policy

All PKAGED orders are custom-manufactured to your specifications. Typical turnaround is 10–14 days from approved proof to delivery, covering both production and standard shipping. Your quote confirms the exact timeline for your product, quantity, finishes, and destination.

Rush production may be available for select products at an additional cost. Contact sales@pkaged.com before placing your order to discuss rush options.

Production does not begin until we have received your approved proof, confirmed specifications, and cleared payment.

We ship via air freight, sea freight, or express courier depending on order size, destination, and your preference. Available options and estimated transit times will be presented during the quoting process.

For domestic US orders, we typically ship via UPS, FedEx, or USPS. Transit time is included in the typical 10–14 day turnaround. Sea freight for large orders takes longer, and your quote will show the timeline.

For international orders, we offer DDP (Delivered Duty Paid) shipping, meaning customs duties and taxes are included — no surprise fees at delivery.

Shipping costs are calculated based on order weight, dimensions, destination, and shipping method selected. Final shipping costs will be included in your custom quote.

For DDP international shipments, all customs duties, import taxes, and brokerage fees are included in the quoted shipping price.

PKAGED is not responsible for any additional fees charged by local customs authorities beyond what is included in a DDP quote.

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment through the carrier's website.

For sea freight orders, tracking updates may be less frequent due to the nature of ocean shipping. Our team is available to provide updates at any time — just reach out to sales@pkaged.com.

Estimated delivery dates are provided as a courtesy and are not guaranteed. PKAGED is not responsible for delays caused by carriers, customs processing, weather events, or other circumstances outside our control.

If your shipment is significantly delayed, please contact us and we will work with the carrier to investigate and resolve the issue as quickly as possible.

If your order arrives damaged, please photograph the damage and all packaging materials immediately and notify us within 5 business days of delivery at sales@pkaged.com.

If your shipment appears to be lost in transit, contact us as soon as possible. We will open a trace with the carrier and keep you informed throughout the process.

PKAGED will work to arrange a replacement or appropriate resolution for verified lost or carrier-damaged shipments.

Please ensure that all shipping addresses provided are accurate and complete. PKAGED is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

Address changes after an order has shipped may not be possible and may incur additional carrier fees.

For shipping quotes, status updates, or questions about your delivery, please contact us at sales@pkaged.com. We typically respond within 24 hours on business days.