Question 1

What is your minimum order quantity?

Accepted Answer

Our minimum order is 5,000 units per item across the range, including custom mylar bags, glass jars, plastic jars, labels, pouches, tubes and folding boxes. Cosmetic and beauty packaging, including lip gloss tubes, starts at 10,000 units per item, and pre-roll cones and cone packs at 100,000. Per-piece pricing drops as the run grows, and we tailor it to your volume in the quote.

Question 2

Do you offer child-resistant packaging?

Accepted Answer

Yes. We offer certified child-resistant (CR) packaging across a full range of product types, including mylar bags with CR zippers, CR pop-top tubes, CR tincture bottles, and more. All CR packaging meets CPSC and ASTM compliance standards required for regulated products.

Question 3

Can you help with artwork?

Accepted Answer

Absolutely. We provide full design support including dielines, artwork setup, and print-ready file prep. Whether you have an existing logo and need layout help, or you need a complete packaging design from scratch, our team can assist. We work with AI, PSD, PDF, and high-resolution PNG files.

Question 4

What are your lead times?

Accepted Answer

Typical turnaround is 10–14 days from approved proof to delivery. Your quote confirms the exact timeline for your product, quantity and finishes. Expedited production is available for urgent projects — mention your timeline when requesting a quote.

Question 5

Do you offer DDP shipping?

Accepted Answer

Yes. We offer Delivered Duty Paid (DDP) shipping, which means we handle customs clearance, import duties, taxes, and last-mile delivery right to your door. This removes the complexity of importing from overseas and means no surprise fees on arrival. DDP is available to most major destinations.

Question 6

What packaging types do you make?

Accepted Answer

We produce a wide range of custom packaging including mylar bags (standard, holographic, die-cut, child-resistant, kraft window), glass jars, plastic jars, pre-roll tubes, pop-top tubes, tincture bottles, folding boxes, retail displays (counter and floor), labels and stickers, stand-up pouches, and cosmetic containers. If you need something specific, ask — we work with a large factory network.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, wire transfers, and PayPal. For larger orders, we can arrange custom payment terms. A deposit is typically required to begin production, with the balance due before shipping.

Question 8

What file formats do you accept for artwork?

Accepted Answer

We accept AI (Adobe Illustrator), PSD (Adobe Photoshop), PDF, EPS, SVG, and PNG files at 300dpi or higher. Vector formats (AI, EPS, PDF) are preferred for the sharpest print quality. If you're unsure about your file format, our design team can assist with file preparation and will provide a dieline template for your specific packaging.

Question 9

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide. Typical turnaround within the United States is 10–14 days from approved proof to delivery, shipping included. International shipping times vary by destination. We offer standard freight and air freight options, as well as DDP (Delivered Duty Paid) shipping which includes customs clearance and import duties.

Question 10

What is your return policy?

Accepted Answer

We stand behind the quality of every product we deliver. If there are any defects or issues with your order, please contact us at sales@pkaged.com and our team will work with you to make it right. Because custom packaging is made to order, we encourage thorough proof review before approving production.

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